Terms of Service

Last Updated: October 2025

These Terms of Service (“Terms”) apply to your access to and use of the websites, applications, and other products and services—including email services, trainings, events, marketing services, review/message boards, and messaging applications (collectively, the “Services”)—provided by Roland & Co. Enterprises LLC d/b/a Roland AI (“Roland AI,” “we,” “us,” or “our”). By clicking to accept or by accessing or using the Services, you agree to these Terms and to use the Services in accordance with our Acceptable Use Policy (the “AUP”), which is incorporated by reference. If you do not agree to these Terms, including the mandatory arbitration provision and class-action waiver in Section 19, do not use the Services.

We may also present additional terms for specific features, products, or services. If any additional terms conflict with these Terms, those additional terms govern for the applicable feature, product, or service.

Questions? Contact us at [[email protected]].

1) Eligibility and Authority

You must be at least 18 years old to use the Services. If you use the Services on behalf of another person or entity, you represent that you are authorized to accept these Terms on their behalf and that such person or entity agrees to be responsible if you or they violate these Terms.

2) Accounts; Security; Electronic Communications

Some features require an account. You must provide accurate information and keep it updated. Maintain the security of your credentials and promptly notify us of any unauthorized use.
By creating an account, you consent to receive electronic communications from Roland AI (e.g., emails and in-product notices). These may include account notices (e.g., payments, password changes) and are part of your relationship with us. You agree such communications satisfy any legal requirements that they be in writing.

3) Privacy

Please see our Privacy Policy at https://rolandcrm.com/privacy for how we collect, use, and disclose information.

4) Our Services; License

The Services may allow you and other users to create, post, store, and share marketing or other content (e.g., emails, SMS/MMS, images, videos, software, posts, and messages) (“Marketing Content”). Except for the license you grant below, as between you and Roland AI you retain all rights to your Marketing Content.

You grant Roland AI a nonexclusive, worldwide, royalty-free, fully-paid, transferable and sublicensable license to host, store, use, reproduce, adapt, publish, translate, distribute, and display your Marketing Content to recipients or audiences you designate or otherwise per your settings in the Services. As part of the Services, we may view, copy, and internally use Marketing Content to operate, secure, support, train, and improve the Services and to detect issues.

You may not create, post, store, or share any Marketing Content that violates these Terms (including the AUP) or for which you lack necessary rights. When using the Services, you may import personally identifiable information about your contacts (“Contact Data”). We use Contact Data only to provide the Services at your direction and, as part of the Services, to operate, secure, support, train, and improve the Services and to detect issues. We do not disclose Contact Data to third parties except:

• to service providers that assist us in providing the Services;

• in a merger, acquisition, financing, or sale of assets (where Contact Data may be transferred as a business asset);

• to comply with law, subpoenas, or legal processes; or

• to investigate, prevent, or take action regarding suspected fraud, illegal activities, threats to safety, or violations of these Terms.

We may receive requests from individuals (including your contacts) not to receive communications sent through the Services. To comply with applicable laws, we may place such individuals on a global exclusion list to prevent further communications from our Services. If such an individual is a contact in your database, we will use commercially reasonable efforts to notify you before placement.

5) Prohibited Conduct

5.1) Prohibited Activities

You will not violate any law, contract, intellectual-property right, or third-party right or commit a tort, and you are solely responsible for your conduct. You will not:

• harass, threaten, or stalk others;

• impersonate any person or entity or misrepresent your affiliation;

• use another user’s account without authorization;

• access the Services other than via supported interfaces;

• interfere with, disrupt, or burden the Services;

• delete, modify, or misattribute others’ content or legal notices;

• register, subscribe, or unsubscribe any party for Services without authorization;

• reverse engineer, decompile, or bypass any security or access controls;

• circumvent content-filtering or access areas you are not authorized to access;

• develop or use third-party apps that interact with the Services without our written consent (including scraping);

• ignore our robots.txt;

• export or attempt to export data points the Services do not permit exporting; or

• use the Services for any illegal or unauthorized purpose.

5.2) Compliance with Laws

You represent and warrant that your use of the Services complies with all laws and regulations (including export controls and sanctions, privacy/data-protection, and electronic-communications laws). You are responsible for having a lawful basis (e.g., consent or other legal basis) to process Contact Data and send communications to your contacts. You—not Roland AI—are responsible for satisfying notice/consent obligations and maintaining related records. You may not use the Services for unlawful or discriminatory activities. We may suspend or restrict access if we suspect spam or unlawful activity.

5.3) Web Personalization (if offered)

If your plan includes web personalization features that allow personalized “Experiences” for contacts, your aggregate unique Experiences may be limited by plan thresholds. Exceeding limits may result in interruption, suspension, or termination.

5.4) Reporting Abuse

To report abuse or violations, contact [[email protected]].

6) Terms of Sale

6.1) Subscriptions

By signing up, you agree to a recurring subscription on the cadence you select (monthly/annual, etc.). YOU AUTHORIZE ROLAND AI (OR OUR PAYMENT PROCESSOR) TO CHARGE YOUR PAYMENT METHOD RECURRINGLY FOR YOUR SUBSCRIPTION (PLUS TAXES/CHARGES) UNTIL YOU CANCEL OR WE SUSPEND/STOP THE SERVICES. See our pricing page for details.

6.2) Cancellation

You may cancel anytime from your account dashboard or by contacting us. Only the designated account owner or authorized signatory may cancel. Inactivity is not cancellation. Cancellations take effect at the end of the then-current term; fees/taxes through that date remain due. We may still send you promotional communications unless you opt out.

If you choose to pause your subscription (when available), your account stays active and we retain associated data per our Privacy Policy.

6.3) One-Time Purchases

Some features (e.g., templates) may be offered as one-time purchases billed at the time of purchase.

6.4) Free Trials

We may offer free trials subject to posted terms. We may modify or terminate trials at any time.

6.5) Payment and Billing

By providing a payment method, you represent you are authorized to use it and authorize charges for subscription fees, taxes, and other amounts. If your method cannot be verified or is invalid, we may suspend your account until resolved. Billed amounts may vary due to promotions, plan changes, or taxes.

7) Limited License; IP

The Services and all content therein—including text, graphics, images, software, videos, trademarks, logos, and slogans (“Roland AI Content”)—are owned by or licensed to Roland AI and are protected by U.S. and foreign laws. We grant you a limited, nonexclusive, nontransferable, nonsublicensable, revocable license to access and use the Services and Roland AI Content for (i) personal use or (ii) if you are a business, for communications with your contacts. This license does not permit resale; reproduction or public display beyond what we expressly allow; modification or derivative works; data mining/scraping; or any use beyond the intended purposes.

8) Third-Party Content and Services

The Services may display third-party content or integrate third-party services (“Third-Party Content/Services”). We do not control or endorse and make no warranties regarding Third-Party Content/Services. Your interactions with third parties are solely between you and them and may be subject to separate terms. If you purchase a domain through the Services, we may register it via a registrar (e.g., Cloudflare) subject to that registrar’s terms; transfer requests may incur a fee and may be restricted by ICANN’s 60-day transfer rule. You agree to indemnify us for claims arising from your domain use.

9) Feedback

Any questions, comments, suggestions, ideas, or materials you submit (“Feedback”) are non-confidential and become Roland AI’s exclusive property. We may use and disclose Feedback without restriction or compensation.

10) Publicity

You agree we may identify you as a customer and use your name, trade name, and logo in our website and marketing materials. You grant us a nonexclusive, worldwide, royalty-free license to do so.

11) Copyright Complaints

We may terminate users who infringe IP rights. To report infringement, contact our designated agent at [[email protected]] with: (a) your signature; (b) identification of the work and allegedly infringing material; (c) contact info; (d) a statement of good-faith belief; and (e) a statement under penalty of perjury that your notice is accurate and you’re authorized to act.

12) Indemnification

To the fullest extent permitted by law, you will indemnify, defend, and hold harmless Roland AI, its affiliates, and their officers, directors, employees, and agents from any losses, liabilities, claims, demands, damages, and expenses (including attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your Marketing Content or Feedback; (c) your violation of these Terms; (d) your violation or infringement of third-party rights; or (e) your conduct in connection with the Services.

13) Disclaimers

WE DO NOT CONTROL OR ENDORSE MARKETING CONTENT, THIRD-PARTY CONTENT, OR THIRD-PARTY SERVICES. THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE SERVICES’ ACCURACY, COMPLETENESS, RELIABILITY, OR FREEDOM FROM HARMFUL COMPONENTS. YOU ASSUME ALL RISK FOR USE OF THE SERVICES. AS BETWEEN YOU AND ROLAND AI, YOU ARE SOLELY RESPONSIBLE FOR HONORING CONTACT RIGHTS REQUESTS UNDER APPLICABLE DATA-PROTECTION LAWS.

14) Limitation of Liability

ROLAND AI AND ITS AFFILIATES WILL NOT BE LIABLE UNDER ANY THEORY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES OR LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THESE TERMS OR THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID TO ACCESS OR USE THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW SUCH LIMITATIONS; SOME LIMITS MAY NOT APPLY.

15) Release

To the fullest extent permitted by law, you release Roland AI from claims arising out of disputes between you and other users or third parties. You waive California Civil Code §1542 and similar laws that might limit a general release.

16) Transfer and Processing of Data

By using the Services, you consent to the processing and transfer of information about you in and to the United States and other countries that may have different data-protection laws than your home jurisdiction.

17) Export, Sanctions, and Anti-Corruption

17.1) Export/Sanctions

You will comply with all export-control and economic-sanctions laws. You will not use the Services in or for the benefit of embargoed jurisdictions (including Cuba, Iran, North Korea, Syria, and Crimea) or prohibited parties, and you represent you are not on any U.S. government restricted list.

17.2) Anti-Corruption

You will comply with all applicable anti-corruption and anti-bribery laws (including the U.S. FCPA and U.K. Bribery Act) and have not received or been offered improper payments or things of value in connection with these Terms.

18) U.S. Government Rights

The Services are “commercial computer software” and related documentation; government users receive only those rights specified in these Terms under 48 C.F.R. §12.212 and §227.7202.

19) Dispute Resolution; Binding Arbitration

Read carefully. Except for small-claims matters or claims seeking injunctive or equitable relief for IP misuse, you and Roland AI agree to resolve disputes exclusively through binding arbitration on an individual basis. The arbitration will be held in Harris County, Texas, under the JAMS Streamlined Arbitration Rules and Procedures. These Terms evidence a transaction in interstate commerce; the Federal Arbitration Act (FAA) governs enforceability. The arbitrator has exclusive authority to resolve disputes relating to arbitrability and procedures but may not conduct class or representative proceedings. For any arbitration you initiate, you will pay the filing fee and we will pay the remaining JAMS fees; for any arbitration we initiate, we will pay all JAMS fees. State or federal courts in Harris County, Texas have exclusive jurisdiction over appeals and enforcement of awards. Any claim must be filed within one (1) year after it arose or is permanently barred.

Opt-Out: You may opt out of arbitration within 30 days of first accepting these Terms by emailing [[email protected]] with your full name and a clear statement of your intent to opt out. If you opt out, disputes will be resolved under Section 20.

20) Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles. Any dispute not subject to arbitration or small-claims court will be resolved exclusively in the state or federal courts located in Harris County, Texas.

21) Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms and update the “Last Updated” date and may notify you by email or in-product notice. Unless stated otherwise, changes take effect upon posting. Continued use of the Services constitutes acceptance. If you do not agree, stop using the Services.

22) Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason. We are not liable for any loss or harm related to such suspension or termination.

23) Severability

If any provision is unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of the remaining provisions.

24) Miscellaneous

These Terms are the entire agreement between you and Roland AI regarding the Services. Any additional or different terms in your purchase orders or other documents are rejected. Our failure to enforce any provision is not a waiver. Section titles are for convenience only. Except as expressly stated, there are no third-party beneficiaries. You may not assign these Terms without our prior written consent; we may assign them. These Terms may be executed and delivered electronically.